Refund Policy

Last updated: 4 June 2026

At Restory, we strive to ensure our users are completely satisfied with our AI photo restoration services. This Refund Policy outlines the conditions under which refunds may be granted. Restory is a service operated by Bohdan Labunets, Private Entrepreneur (FOP), 15 Mykoly Kybalchycha St., Apt. 71, Kyiv, 02218, Ukraine.

1. Digital Nature of Services

Restory provides digital services in the form of AI-generated photo processing. Due to the computational costs associated with processing each image, credits used successfully for photo restoration are generally non-refundable.

2. Eligibility for Refunds

We offer a 30-day money-back guarantee for unused credits. You are eligible for a full refund if:

  • You purchased a credit package within the last 30 days.
  • You have not used any of the purchased credits from that transaction.

3. Technical Failures

If our system encounters an error and fails to process your image, the credit will automatically be returned to your account balance. If a technical error results in credits being deducted without providing the promised result, please contact us for a manual credit refund or a payment refund.

4. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. All refunds will be processed by Paddle and returned to your original payment method. Depending on your bank or credit card provider, it may take 5-10 business days for the refunded amount to appear on your statement.

5. How to Request a Refund

To request a refund, please contact our support team at support@restory.online. Please include your account email address and the transaction details (such as the Paddle order receipt) in your request to help us process it quickly.

6. Non-Refundable Situations

Refunds will not be granted in the following situations:

  • You have used the credits to successfully process images.
  • The refund request is made more than 30 days after the original purchase.
  • You are dissatisfied with the AI-generated results, provided the system functioned without technical errors (as AI outputs are subjective and can vary).
  • Your account has been suspended or terminated due to a violation of our Terms of Service.

7. Complaints & Dispute Resolution

If you are unhappy with our service or a payment, please contact us at support@restory.online or by phone at +48 507 284 944. We acknowledge all complaints within 2 business days and aim to resolve them within 14 days. As our Merchant of Record, Paddle can also assist with billing disputes directly via the link on your payment receipt.